10xDS proprietary framework enhances RPA COE Operations monitoring
10xDS enhanced RPA COE Operations monitoring for a leading global foreign exchange company leveraging 10xDS proprietary framework. The framework provided real-time dynamic dashboards to help the RPA Support team gain insightful data. The support team faced difficulty tracking and monitoring the automated core business processes for resolving exceptions raised by BOTs and avoiding SLA breaches. The team was spread out in different locations and required a consolidated summary of executed processes. Real-time process analysis using the framework enables better resolution of exceptions. An in-depth view of BOT utilization enables optimal use of RPA licenses in the RPA COE journey. The framework also helps to effectively plan for BOT maintenance with trends available on peak hours.