What is RPA Post Implementation Review?

Post Implementation Review and analysis are a critical activity of any project for taking necessary corrective action in the completed project and planning for preventive actions for future projects based on lesson learned, RPA deployment is no different. RPA Post Implementation Review (PIR) is a process to assess, analyse and evaluate whether the defined objectives set at the start of automation were successfully met. It is always best to conduct a PIR to get the most of your RPA project. PIR usually involves an independent party, mainly because they can act more objectively in making their determinations and ensure whether the objectives of the project were met successfully.

Here are some of major objectives of Post Implementation Review:

• Ascertain the degree of success from automation, evaluate whether the project has met its goals set and manage the expectations of stakeholders.
• Evaluate efficacy of all elements in working solution to identify potential areas for improvement and optimise benefits delivered
• Assess potential risks to business post implementation and develop controls
• Assess how well the project is managed and identify lessons learned for future projects

Post implementation review involves four major steps in its scope.

1. Project Execution Review

A. Project Monitoring

This involves reviewing the project tracking, monitoring and reporting activities.

B. Project Planning

This activity focuses on reviewing how well the project activities were planned to better manage expectations with the stakeholders and for smooth tracking.

C. Resource Management

Resource management involves understanding how well the resources were utilised to execute the project within the schedule and cost.

D. Risk Management

Risk management review involves evaluating risk identification and mitigation planned during automation and deployment.

E. Change Management

This step in the review focuses on assessing the effectiveness of change management undergone during the transformation from manual to an automated process.

2. Process Mining & Optimization

Process mining is a process management technique that enables the analysis of business processes based on event logs. If Process mining tools are used, specialized data-mining algorithms can be applied to event log datasets in order to identify trends, patterns and details contained in event logs recorded by an information system

• What really happened in the process run after automation?
• Why did it happen?
• What is likely to happen in the future?
• When and why do organization and people deviate?
• How to control the process better?
• How to redesign a process to improve its performance?

Process mining is performed using an Event Log created by a Bot. Process mining assumes the existence of an event log where each event refers to a case, an activity, and a point in time. An event log can be a collection of cases and a case can be a trace/sequence of events

3. Information Security Review

A. Vulnerability assessment and penetration testing (VAPT)

VAPT includes complete portfolio of more advanced application, system, and infrastructure assessment services. The recommendations and risk mitigation strategies help improve existing security posture and reduce the risk of a successful attack.

B. Solution testing

In solution testing, the automated solution is analysed using security scanners, custom security tools, and comprehensive manual inspection to identify each potential point of intrusion.

C. Application code review

The application code review helps understand the risk associated with the automated solution by analysing the software’s source code and providing a comprehensive list of vulnerabilities.

D. Configuration and architecture review

Configuration and architecture review focuses on verifying that each component within an IT-system has a secure and robust configuration and that they adhere to leading industry standards and security best practices.

4. Key Risks Considered for Audit plan

Some of the key Risks considered for the audit plan are automation Strategy, Business Continuity, Data protection and security, Solution and infrastructure architecture, Business processes and Project execution.

10xDS RPA Post Implementation Review (PIR) Methodology

PIR helps provide a systemic overview of project implementations. We believe it is always advisable to review all the project documentation to get a complete overview of the project and gain a better understanding of where there might have been unforeseen issues. This will help rectify issues or fill in the holes for upcoming projects. It is best to share the review findings in a report, being completely transparent to make sure all the stakeholders have access to these documents. The ultimate goal here is to create better projects and improve.

Here are the steps of 10xDS RPA PIR Methodology

Planning

This is the first step in our PIR Methodology. Planning involves understanding the areas of automation implemented and planning audits.

Process Understanding

Understanding the process and Identifying risks and controls

Data collection & Analysis

Data collection and analysis involves review of Project goals and actuals, Process logs and Technical artefacts

Solution Assessment

The solution assessment involves Design and Code review and Information security testing.

Reporting

This involves sharing detailed reports on the findings and suggesting recommendations.

10xDS PIR Consulting

10xDS offers expert RPA Post Implementation Review (PIR) consulting to organizations across the globe. The review enables organizations to ascertain the degree of success from automation, evaluate the efficacy of the working solution, identify potential risks to business post implementation, assess how well the project is managed and identify lessons learned for future projects.

At 10xDS we have a strong and multifaceted team of expert professionals with extensive business consulting and technology experience. 10xDS offers expert RPA Post Implementation Review consulting, helping you identify opportunities for maximizing your ROI, improving processes by optimizing RPA implementations. Talk to our experts to know more!