What is Virtual Healthcare: Its essence, categories, and solutions

Even before the global pandemic struck the world, virtual healthcare and virtual hospitals had started featuring in medical specialties. However, not until the COVID-19 pandemic hit the world, with several patients around the globe unable to get in-person visits, virtual healthcare and virtual hospital solutions started giving the world a much-needed helping hand. Virtual healthcare offers patients, doctors, and health stakeholders the ability to share data, relevant content, and also perform online consultations and interactions. Virtual healthcare provides enhanced convenience, a better way to access care facilities virtually, improving healthcare provider-patient interactions.

Another major development is the virtual healthcare platform-facilitated automation, robotics, AI, mobile applications, and the use of such emerging technologies to ease the burden on the clinicians by streamlining mundane administrative processes and routine tasks. This allows them to spend more time on their quality healthcare practice rather than spending their valuable time on administrative tasks. For instance, virtual assistants, chatbots, or even specific web or mobile applications can manage appointment scheduling, prescriptions, and even transcribing doctor’s notes automatically into the electronic medical record so that they can spend their time on more important activities such as treating and engaging in face-to-face interactions with their patients. With the enhancement in mobile and web application developments, the entire consulting process can be performed online, especially during the pandemic and post-pandemic scenarios where people have started fully utilizing the remote or online convenience.

What is Virtual Healthcare: Its essence

Virtual healthcare, as the name suggests, is any kind of medical or health consultation that happens remotely leveraging modern communication technologies and applications, instead of face-to-face consultations that happen in person. The three core aspects of virtual healthcare are virtual visits, Electronic Health Record (EHR), and digital apps. Virtual visits allow patients to book consultations with a doctor or healthcare provider online, to have secure, two-way digital communication instead of the patient physically going to a hospital, clinic, or doctor’s office. These communications include live video chats, a phone call, emails, or instant messaging. An Electronic Health Record (EHR) is crucial to maintaining health records online, showing the patient’s interactions with the healthcare system. Modern-day digital apps offer patients the ability to securely access their personal health information online and better manage their health on their own.

Telehealth vs Virtual Healthcare

Many people confuse virtual healthcare with telehealth. Actually, telehealth is a component, a part of the virtual healthcare platform, that provides the ability for the patients to connect with healthcare providers or vice versa, whether via telephone or video conferencing equipment or applications, encompassing the tech that connects a provider with a patient. However, virtual healthcare includes the entire provision of care, not limited to telehealth. There are several types, categories, and solutions designed and developed to service remote-based patients. Virtual healthcare also ensures real-time communication between an actual healthcare provider and a patient, enabling better care, especially helping patients in the underserved or inaccessible areas or locations.

What are the different categories of Virtual Healthcare

Virtual healthcare includes three core areas or categories such as telehealth, digital therapeutics, and care navigation.

1. Telehealth

There are three major subcategories in telehealth including synchronous (telemedicine), asynchronous (store and forward), and remote patient monitoring.

• Synchronous Category – Consists of live, two-way audio interactions between patients and providers, such as video conference visits that allow doctor-patient interactions. Another type of synchronous communication or information exchange involves live two-way interaction between providers, such as video conferences between doctors or healthcare providers to review pharmacy prescriptions.
• Asynchronous Sub-Category – Includes provider-to-provider transmission of recorded health history. For example, sending a lab test, X-ray, or MRI to a specialist to request a clinical opinion on the patient’s condition. Another example is provider-to-patient transmission of patient information, such as a provider emailing/texting a patient to check on them in a post-visit follow-up.
• Remote Patient Monitoring – Involves the sharing or transmission of personal health/medical data electronically for review by a remote provider.

2. Digital Therapeutics

Replacement therapies are evidence-based therapeutic interventions that make use of software, applications, or technology to prevent, manage, or treat a medical condition, instead of conventional treatments. For instance, some devices complement traditional treatment by educating patients on when and how much medication to take, or sensory stimuli delivered through a tablet computer to help insomnia or depression patients.

• Treatment Optimization – Helps optimize medication, improving or monitoring the value of pharmaceutical treatments. For instance, improving patient medication adherence and monitoring side effects of medication.

3. Care Navigation

• Patient Self-Directed Care – Involves the ability to access their own medical or personal health information. For example, a website/mobile app with secure, 24-hour access to personal health information can offer patients the ability to undergo self-directed care.
• E-Triaging – Tools or applications that provide support in searching for and scheduling appropriate care based on symptoms/conditions, as well as knowing the price and quality of providers.

10xDS Virtual Healthcare Solution

The pandemic forced several healthcare organizations to make a huge leap forward in their digital transformation roadmaps. The crisis also made us realize that virtual healthcare may even be the preferred option for many patients.

10xDS has come up with a virtual healthcare platform that can enhance the practice of healthcare providers and provide a hassle-free virtual experience for their patients. There are three core modules:

• Hospital Admin Module – Helps create, customize, and manage doctor schedules and appointment bookings seamlessly.
• Patient Portal – Includes features that allow patients to register, book appointments, access doctors, view medical records, and order lab tests and medicines.
• Doctor’s Portal – Enables doctors to manage their schedules, check appointments, access patient profiles, and provide real-time diagnoses.

High-level features of 10xDS Virtual Healthcare solution

• Booking Virtual Consultations
• Manage Bookings and Records
• Online Prescriptions
• Booking Lab Tests
• Virtual Pharmacy
• Chatbot Assistant
• Healthcare Dashboards

Conclusion

Virtual healthcare will play a huge role in the future of healthcare. Health care stakeholders will likely need to adopt new business models leveraging emerging technologies, applications, and solutions to set themselves up to get ahead of the curve and succeed. For patients and healthcare givers, the ability to identify diseases earlier, proactive interventions, and remote caregiving can help ensure patients have a better say and more active role in their health and well-being. A virtual healthcare platform can expand access to care, significantly transforming the healthcare system.

10xDS virtual healthcare platform enables patients to enjoy greater convenience, healthcare providers to have enhanced flexibility in schedules and better access to patient information, and healthcare administrators to reduce medical expenses and boost operational efficiency.

Talk to our experts to know more!