Driving Digital Transformation in the Telecom Industry
Telecom industry functions on different processes that are repetitive but at the same time crucial for service delivery. With competition growing in the industry, telecom companies cannot afford to leave its customers with bad customer experience. Intelligent Automation, Analytics and Artificial Intelligence (AI) play a pivotal role in driving transformation across the telecom industry, bringing greater efficiency to telecommunications functions – from supply chain and operations to enterprise management and customer care.
Challenges for Telecom Companies
Telecom service providers have to process millions of customer requests per day. The digital boom has further made it more important for all telecommunications companies to provide fast and reliable assistance by maintaining omnichannel communications, customized solutions, and immediacy. Any lag in attending to these needs can cause annoying conversations with the customer as well as within the company. Besides, manually handling all the customer requests every day to get the issues resolved can lead to errors and unsatisfactory responses, apart from creating unwanted risks of network security. This can seriously ruin the company’s reputation in the industry.
Harnessing the emerging technologies
As the operational tasks are becoming increasingly complex in the telecom industry, and with more and more products are being launched, telcos are finding it very challenging to manage even simple tasks like customer on-boarding, invoicing, service configuration, order fulfillment, and payments. This is where implementing emerging technologies like RPA and AI can come handy. These modern solutions have made a significant impact in simplifying many complex tasks in the telecom industry. Many telecom service providers have already started adopting automation and other technologies to improve their operational efficiency and cater to the demands of customers more proactively.
What we do
10xDS is committed to helping telecom service providers leverage the power of modern technologies like Intelligent Automation, Artificial Intelligence (AI), Advanced Analytics, and more. With our profound industry expertise and experience in delivering the right solutions to meet the varied needs of our clients, we guarantee the best way to manage the manual workload and related financial overheads of telecom companies. Our goal is to help telcos to simplify the complex operational processes that require dedicated resources and tools as well as ensure quick and efficient services with the right technologies. 10xDS also helps telecom companies to implement reliable and secure cybersecurity measures to makes certain that no network security threat hampers their productivity.
Our Solutions
We at 10XDS has created the solutions for our telecom clients through the optimum utilization of the emerging technologies. These capabilities brought many processes to the automation landscape which was never imagined to be possible few years ago. Learn how we helped our clients in the telecom industry streamline key processes by the optimum utilization of these emerging technologies.
Service Order Management
Service order management is one of the crucial processes in a telecom company. It involves coordinating with disparate systems, and departments to complete a service order. 10xDS intelligent automation solutions collates information from different sources, validates it, and completes the service order at a less turnaround time.
Know Your Customer
10xDS automation solutions helps in matching the customer’s identity with the previously known researched data and validates it to verify whether the details match the regulatory requirements. The process helps in improving the customer experience by reducing the waiting period, also improving the accuracy of the data.
Quality Reporting
Telecom companies must comply with the quality expectations laid down by TL 9000 to drive business excellence. 10xDS automation solutions always ensure that all the criteria are satisfied, and notifications are sent to the concerned department in case of any deviation. Solution streamlines the process, significantly reducing the time spent in report generation.
Client Onboarding
When a new customer is acquired, 10xDS software bots help in filling their information from previously available or gathered data. It performs all necessary checks and validations to meet the regulatory requirements. This systematic and methodical approach significantly reduces the processing time, onboarding the customers quickly.
Customer Service
10xDS bots ensures that all the customer relevant information and interaction history is available instantly to the employees so that they can focus on the customers, instead of the systems. Our solutions help provide a seamless, hassle-free customer service to the client’s customers leveraging existing or new digital channels.
Billing
10xDS automation software streamlines the billing process by automating the invoicing, reconciliation and receipts, eliminating the unwanted manual steps.
Operational Intelligence
10xDS big data analytics solutions help telecom companies gain a deeper understanding of switching, frequency utilization, and capacity planning and management. The solutions help capture and analyze data produced by the sensors to accelerate the troubleshooting process.
Customer Churn Analysis
Accurate diagnosis of customer churn and enabling of alerts when a customer exhibits behavior that suggests imminent defection is a critical requirement for the telecom companies. 10xDS analytics solutions help predict customer defections considering multiple factors such as social media comments, declining usage, along with historical data that show certain behavior patterns that suggest churn.
Fraud Detection
10xDS advanced analytics solutions effectively leverages predictive models for flagging anomalous phone calls indicating possible theft or hacking, both in business-to-business and business-to-consumer environments. The solutions analyze usage data, location-specific data and customer account data in real time to model baseline “normal” behavior.
Clickstream Analysis
10xDS solutions help communications service providers generate more revenue and create better customer experiences by tracking and analyzing customer clickstreams to understand their preferences and propensity to buy. The solutions optimize web pages to increase conversions and cross-selling opportunities.
Recommendations
Our solutions help telecom companies provide more accurate and relevant recommendations to customers in real time by analyzing customer call logs, usage and customer satisfaction data combined with social media data to understand customer preferences and behavior.
Product Development
Our solutions help telecom companies gain valuable insights by collecting and analyzing the diverse and rich data generated from their customers’ mobile devices. They can use these insights into customer behavior and usage to identify new product features or services to improve customer loyalty.
Customer Service
10xDS AI solutions help analyze customer requests together with network data to find the solution to customer’s problem more efficiently. The solution helps identify “hot leads” from thousands of emails and routing them to the salespeople.
Sales And Personalized User Experience
10xDS AI solutions can help telecom companies improve customer retention and receive higher profit per user. The solutions can help make personalized recommendations based on user’s behavioral patterns. Make relevant upsell and cross-sell offers to the right users at the right time and more.
Predictive Maintenance
10xDS AI solutions can help proactively resolve issues in the telecom hardware by detecting various signals indicating the probability of failure. When it becomes a serious threat to the network integrity, the solution can work its way around the difficulty while creating a maintenance request to correct the problem.
