KYC update automation
10xDS partnered with a leading bank in Saudi Arabia to automate the process of updating Customer ID and Commercial Registration Expiry Dates and Name Changes in Customer IDs. This transformation streamlined operations, minimized manual intervention, and enhanced data accuracy
Business Challenges
The surge in requests overloaded the manual process, requiring dedicated human effort at each step, leading to inefficiency, frequent errors, compliance issues, and diverting resources from higher-value tasks.
How 10xDS Helped
10xDS developed an innovative automated solution to minimize manual effort in updating ID Expiry Dates for Customer IDs, Commercial Registration IDs, and handling Name Changes. The process begins when a user uploads an Excel sheet containing the required data and triggers the bot, which then accesses the bank’s core systems. In the Anti-Money Laundering System, the bot updates Customer ID and Commercial Registration Expiry Dates, Name, Date of Birth, and Country Details. It then logs into the Core Banking System to update expiry dates, manage name changes, fetch customer account details, and ensure compliance with the bank’s specific rules. Additionally, the bot updates the Signature Management System, ensuring that expiry dates and names for linked accounts remain consistent. Upon completion, it generates a detailed report, providing a streamlined and accurate process. This automation significantly reduces man-hours, enhances process compliance and accuracy, minimizes missed actions and human errors, and ensures adherence to regulatory requirements.
