Virtual Subject Matter Expert (vSME) – AI Assistant

10xDS developed a tailored AI solution to streamline information retrieval & provide timely accurate answers to queries from both customer base and internal staff. Efficiently navigating through organizations extensive database to deliver swift & precise responses was posing a challenge for many organizations. Built on Microsoft copilot with Digital workforce like Power Automate, Data Connectors, Dataverse and OpenAI services, vSME empowers intelligent conversations to boost productivity. Dynamic learning capabilities with automated, adaptive knowledge enhancement enables continual improvement & up-to-date information. It can engage in real-time, two-way dialogues that seamlessly blend AI capabilities with human insights. Ticketing system allows escalate unresolved queries for timely human intervention and human reviewers can assess, approve and seamlessly integrate new knowledge into the vSME system.