Remittance Chatbot for Exchange houses
10xDS successfully developed a framework for remittance chatbot for Exchange Houses using Microsoft Power Virtual Agent (PVA). The chatbot helps customers in the fund transfer process without requiring any human intervention. Power Virtual Agents easily integrates with products and services of the organizations, look-up records, personalize conversations, hand off conversations to live agents, and call APIs. PVA gives the power to choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or even create complex scenarios with Microsoft Bot Framework.