Notification process automation for Oman’s leading service provider
10xDS successfully automated Oman’s leading payment service provider’s notification and reminder processes. The client was unable to serve their preferred corporate customers due to increased volume. It was difficult to track customers who missed payments and send notifications and follow-ups. With this solution, the business team can now generate and consolidate service bills and send them to customers regularly with automation. Customers can view O/A bills via email notifications. The solution helped reduce operating costs and improved performance and quality with automation. Later phases automate more billing processes.