L1 & L2 Support for a leading Pharmaceutical Company
10xDS provides L1 and L2 support for RPA processes built in UiPath from a clean room by a dedicated team for a leading Pharma company in the US. Clarifying and resolving queries from business users related to the status of cases that were not getting processed by BOTS was becoming a hassle for the client and orchestrator administration was cumbersome for their extensive portfolio of 30 processes including scheduled, event-based and manual triggers. The automated solution also required dedicated monitoring due to a high number of exceptions to ensure Bot machines running efficiently. 10xDS deployed a dedicated team of five skilled professionals operating during US shifts. This team offered seamless l1 and l2 support, ensuring the continuous functioning of RPA processes. The team also took charge of orchestrator administration, focusing on enhancing system efficiency and minimizing downtime. Recognizing the sensitivity of healthcare data, 10xDS established a secure clean room accessible only to the designated support team members. This ensured data integrity and compliance with privacy regulations.