Intelligent Digital Assistants for booking appointments based on symptoms

10xDS developed Intelligent Digital Assistants (IDAs) to assist the patients in booking appointments with physicians. IDAs act as the primary layer of interaction with the patients. The solution addresses the challenges faced by the hospitals around the world in managing the overwhelming number of patients interacting with the hospital front office staff, understanding the needs of the patients and booking appointments with physicians. IDAs also offer preliminary diagnosis and critical primary information services. The solution leverages advanced A.I system that can understand the natural languages humans speak. It uses ML based personalization for intelligent query suggestions based on Patient Clinical Data, Symptoms, Context and Relevance. The solution can be seamlessly integrated with Hospital Management ERPs so that it is available at the physician’s disposal during consultation