CrowdStrike IT Outage – Controls and next steps

After the CrowdStrike IT Outage, while technology leaders and professionals are working round the clock to bring back confidence in stakeholders and the general public, criminals are utilizing the opportunity by setting up phishing scams, support phone numbers and website to download remediation files to restore the operations back. After having impacted by outage, the primary focus for long-term strategy is to reduce the risk of such wide level business impact or exposure caused by the CrowdStrike outage. Considering that many organizations report that they are unable to handle the sudden large volume of support requests, Organizations must ensure to review prevention, response and support procedures for large-scale outages. They also need to check and update downtime procedures for key operations and revise crisis communication plans, incident response processes and business continuity management/IT disaster recovery plans accordingly. Organizations also must ensure that key employees with response and recovery responsibilities have the necessary competencies. Comprehensive testing and validation before deploying anything in production along with strict change management process is one major aspect highlighted by the outage along with the vendor management process streamlining. The CrowdStrike outage reinforces the need to focus on resilience. Connect with us to know more on the controls that you should be stressing as an organization.