Automating Telephone Invoice Processing for an Energy & Water Company in Saudi Arabia

Managing telecom invoices across multiple carriers can be a labour-intensive process involving invoice downloads, data extraction, validation, allocation, report preparation, and ERP posting. To streamline these operations, 10xDS implemented an end-to-end automation solution for a leading Energy & Water company in Kingdom of Saudi Arabia (KSA), transforming the entire telephone invoice allocation process.

The solution leverages automated workflows to download invoices from carrier portals, extract billing data, apply allocation and mapping rules, generate consolidated reports, create invoices in Oracle Fusion, and maintain complete audit logs. It also handles exceptions, validates account information against master records, and provides automated bill tracking and reporting.

By eliminating manual processing and invoice handling, the organization achieved greater accuracy, faster processing cycles, improved compliance, enhanced visibility, and a fully traceable audit trail across the telecom billing lifecycle.