AI-Powered Small & Medium Enterprises (SME) Onboarding Voice Agent

10xDS has delivered an AI-powered SME Onboarding Voice Agent for a leading financial institution, redefining how small and medium enterprises open accounts and access banking services. Customers can engage with the agent anytime, through web, chat, social media, or phone, to start and complete their onboarding journey in a simple conversation. The voice agent guides users step-by-step, captures required details and verifies information instantly with connected business and banking systems. This eliminates lengthy forms and branch visits, allowing SMEs to get started in minutes instead of days. The solution has led to faster processing, improved customer satisfaction, and has reduced operational workload for staff. Fully customizable to the institution’s processes and branding, the voice agent sets a new standard for seamless, customer-friendly SME onboarding.