AI-Powered Policy Companion Chatbot
10xDS successfully implemented an AI-powered Policy Companion Chatbot for a leading bank, revolutionizing how employees access and understand internal policy documents. Tailored to the bank’s unique requirements, the solution leverages advanced large language models to enable natural language querying, allowing staff to ask questions in everyday terms without needing to understand complex document structures. The chatbot integrates policy documents and specific websites into a conversational knowledge base, delivering accurate, contextual responses in seconds. Built on Microsoft Copilot and Azure, the platform ensures enterprise-grade security, scalability, and compliance with industry regulations. With centralized knowledge access and continuous learning capabilities, the chatbot adapts to updates without requiring retraining. The deployment led to a 40–60% reduction in policy-related helpdesk tickets, response times of under 10 seconds, and enhanced employee productivity and satisfaction. Fully customizable to the bank’s branding and internal language, this transformative solution has set a new benchmark for intelligent policy access in the financial sector.
