10xDS streamlined Housekeeping Process for a leading hospitality company in Middle East
10xDS developed an MS Teams and Power App-based solution to automate the housekeeping workflow for one of the leading hospitality companies in the Middle East. The entire process was streamlined, fully digitized, and automated data entry to minimize human checkpoints.
The housekeeping process was highly manual and repetitive as the coordinator had to check the room details in their PMS, check staff availability, assign rooms and prepare the task sheet and checklist daily. It was also time-consuming as it involved a lot of paperwork and documentation.
10xDS designed and implemented an MS Teams and Power App-based solution to automate the housekeeping workflow where the coordinator can manage and schedule the employee shifts on one platform. The BOT captures the details from a digital checklist and updates the PMS in real-time. Housekeeping staff can access and update the checklist from their mobile devices. The solution enables efficient communication, better decision-making, and faster process completion. The overall processing time and the risk of human errors have been reduced significantly.