10xDS streamlined Customer on-boarding and KYC document verification for Small Finance Bank in India

10xDS implemented an automated solution to enable Customer on-boarding and KYC document verification to avail loans and to process the loan application for a well-known Small Finance Bank in India.

Challenge

The client faced the challenge of handling huge volume of applications and manual validation became tedious and error-prone. Limited availability of operations team resulting in continuous backlogs and there was an increasing challenge of mounting compliance risks, deviation from SOPs and dissatisfied customers due to lengthy processing duration.

Solution

10xDS developed and deployed a touchless automation solution to handle 80% of the existing volume.

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