AI-Powered Voice Assistant for Loan Eligibility Assessment

10xDS has successfully implemented an innovative Voice-based Loan Advisor solution, helping banks offer customers a seamless way to assess loan eligibility using natural voice interaction. Traditionally a manual and time-consuming process, loan assessments are now simplified with AI. The solution allows customers to engage with an AI-powered voice assistant that understands queries in natural language. Using advanced Natural Language Understanding (NLU), the assistant evaluates key financial factors such as income, tenure, and deductions. The system then automatically extracts and analyzes this data to compute the customer’s maximum eligible loan amount. This frictionless experience reduces manual intervention, improves accuracy, and speeds up decision-making for both customers and banking staff.