Real-Time Incident Management Dashboard

10xDS successfully implemented a comprehensive Incident Management Dashboard for a leading securities exchange company, addressing challenges such as fragmented incident tracking, time-consuming SLA compliance reporting, and suboptimal resource allocation. The dashboard provides real-time monitoring of incidents, categorized by priority and status, and detailed analysis of alerts and logs for effective resolution. It visualizes SLA compliance metrics, highlighting breached and met SLAs, and tracks workload versus closure rates to optimize resource performance. Offering actionable insights into incident trends and SLA breaches, the solution enables proactive issue resolution, strategic planning, and improved operational transparency, ensuring enhanced service quality and efficiency.