Support from Clean Room for a leading Pharmaceutical Company
10xDS provides L1 and L2 support for 30-plus processes built in UiPath from a clean room by a dedicated team for a leading Pharmaceutical company
Challenges
Clarifying and resolving queries from business users concerning the status of cases not processed by BOTS, presenting a notable hassle for the client. Additionally, Orchestrator administration proved to be cumbersome, particularly for their extensive portfolio of 30 processes, encompassing scheduled, event-based, and manual triggers. The automated solution demanded dedicated monitoring due to a high number of exceptions, ensuring optimal performance of Bot machines.
Solution
10xDS provided a robust solution with comprehensive RPA support, deploying a dedicated team for seamless L1 and L2 support during US shifts. The team focused on Orchestrator optimization, enhancing system efficiency and minimizing downtime through proactive monitoring and troubleshooting. Recognizing healthcare data sensitivity, a secure clean room accessible only to designated support team members was established, ensuring data integrity and privacy regulation compliance.10xDS improved 30+ RPA processes, ensuring reliable system performance. The clean room setup enhanced efficiency and security, minimizing data risks. The outsourced model with 10xDS optimized costs, reducing in-house team overhead.
