Automation for Customer On-Boarding Process for a Telecom Company
10xDS delivered an RPA-based solution that automated the customer onboarding process for a leading telecom servicing company in Canada. The solution streamlined the onboarding of new postpaid customers, including tasks such as creating customer cases, ID verification, activating postpaid connections, and handling inquiries related to customer requests.
Challenges
The manual nature of the processes resulted in significant time consumption, slowing down the onboarding process of new customers. The dependence on manual tasks led to errors, billing discrepancies and delayed activations which reduced overall efficiency. Manual data entry, verification and documentation also lead to an intensive workload for employees.
Solution
10xDS designed and implemented an RPA-based solution that automated the customer onboarding process. The solution seamlessly inserts the data to the CRM system and activates the postpaid plans, enabling faster service provisioning and reducing delays for customers. The BOT further sends notification emails to customers on plan activation and updates the plan upon customer request. Additionally, it effortlessly manages increasing volumes of customer operations, adapting to scale and meeting growing demands.
