Organizations are experiencing a tremendous shift in the way customer service works. 10xDS helps transform every aspect of the business including customer experience, engagement, brand reputation, and generation of revenue streams leveraging advanced emerging digital solutions like AI, Intelligent Automation, Analytics and more.
Key automation areas
Intelligent Automation
Customer Service Function
Service agents spend their valuable call handling time retrieving information from multiple systems and manually uploading the data into the order management system. 10xDS intelligent automation solutions seamlessly transfers and processes caller information. Our solution significantly reduces average call handling time and improves efficiency.
Analytics
Customer Analytics
Data plays an important role in improving customer service. 10xDS analytics solution leverages advanced methods to identify high-risk customers. Analyzing data entered by customers during their interactions help implement several important customer service enhancements.
Customer Retention
Companies have realized the importance of using advanced analytics to identify at-risk customers in order to improve their customer retention rate. 10xDS analytics solution enables companies to proactively maintain customer relationships and reduce the risk of attrition over time.
AI
Customer Analytics
Artificial Intelligence is currently being deployed in customer service to both augment and replace human agents, to enhance customer service. 10xDS Artificial intelligence (AI) solutions help supervisors monitor call quality and help CSRs understand customer sentiment during insurance claim calls and more.